Dispensary Manager

Seekonk, MA
Full Time
Experienced

JOB TITLE: Dispensary Manager

AUTHORITY & SUPERVISION: 

  • Reports directly to the Regional Retail Operations Manager, with additional oversight by the Senior Director of Retail Operations
  • Oversees Assistant Dispensary Manager, Shift Supervisor(s), Budtenders,Inventory Supervisor, Inventory Specialists, Dispensary Entry Agent Team Lead, Dispensary Entry Agents and General Dispensary operations

JOB DUTIES & RESPONSIBILITIES: 


Daily Store Operations

  • Oversee the day-to-day operations of the dispensary
  • Maintain store compliance with all local, state, and federal regulations
  • Complete all financial reporting
  • Oversee physical inventory as well as, storage and supply of cannabis
  • Oversees all Dispensary team members
  • Coordinate with HR on staffing needs and recruiting process
  • Maintain HR review schedule (60 day Review & Annual Evaluations) and give employees constructive and helpful feedback 
  • Coordinate scheduling of Dispensary team members to ensure fair and consistent schedules
  • Manage day-to-day operations of Dispensary and ensure SOPs are followed
  • Update SOPs as changes to policy and/or regulations occur and ensure compliance among team
  • Inspire, motivate, supervise, and provide guidance to Dispensary team members
  • Monitor and maintain inventory levels in coordination with the Inventory team and keep track of expired products
  • Coordinate and communicate necessary information for bi-weekly team/management meetings
  • Coordinate and prepare new hire training materials
  • Collaborate with other department managers on Inventory, pricing, allocations and budget needs. 
  • Maintain all systems and equipment with dispensary
  • Troubleshoot and problem solve any equipment, systems or problems that arise
  • Manage financial records and daily cash handling procedures 
  • Maintain a clean and organized store
  • Other duties and special projects as assigned

Sales and Customer Service

  • Provide and inspire retail staff to deliver best-in-class customer service
  • Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
  • Lead staff to exceed goals set forth by the Regional Retail Operations Manager, and Senior Director of Retail Operations
  • Review all customer feedback, requests, and concerns and provide resolution

QUALIFICATIONS:

  • Minimum of 21 years of age.
  • Possess valid driver’s license or state ID.
  • 5+ years of experience in a general management position
  • Bachelor’s degree in Business or related experience preferred
  • Cannabis experience preferred

ADDITIONAL REQUIREMENTS:

  • Must pass all required background checks.
  • Must be proactive, have strong work ethic and pay great attention to detail
  • Organizational and time management skills required
  • Ability to work nights, holidays, and weekends.
  • Must be and remain compliant with any and all legal or company regulations for working in the industry.
  • Occasionally moves up to 30+ pounds of equipment/materials/product within rooms (100 pounds with assistance).
  • May include being in a stationary position or moving for extended periods
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